Who is calling?
Always provide your name and the telephone number
where you can be reached at the moment.
Where exactly is the site of the emergency?
Provide the address and describe the location as good as you can
(direction of travel, distance signs, highway exit, prominent places such as
bridges, big streets ...)
What has happened?
Explain briefly what happened: an accident, a sudden illness, a bleeding wound, a fall ...
How many people are involved?
This is very important for organising assistance.
Only hang up once the person in the control centre has no more questions.
Rescue ✆ 144
(Central control centre)
Euro emergency call ✆ 112 (without area code/SIM card
in all EU countries)
Police ✆ 133
Fire brigade ✆ 122
Mountain rescue ✆ 140
Medical emergency service ✆ 141
Poisoning centre ✆ 01 406 43 43
Emergency call for victims of criminal acts ✆ 0800 112 112
Emergency call for deaf people
General via fax or SMS
✆ 0800 133 133
Fire brigade: ✆ 066282 89 53 (text telephone) or 066282 89 52 (fax)
In Austria everyone has to provide First Aid in an emergency.
Exception: one's own life is in danger or help is not possible.
Courses are offered at rescue organisations (Austrian Red Cross) where you can
learn First Aid measures!
First Aid courses are also offered for parents!